Trade Terms & Return Policy

1. Scope of Policy

This Trade Terms & Return Policy governs all transactions, memo arrangements, and consignment agreements between Amstela Global Trade and its verified B2B dealer partners. These terms apply exclusively to trade buyers — no retail or consumer transactions are covered.

All goods supplied by Amstela are subject to prior written confirmation of trade credentials. Prices, availability, and terms are communicated exclusively through our regional trade desks and are not published publicly.

2. Outright Purchase Returns

Goods sold on an outright basis may be considered for return under the following conditions:

• A return request must be submitted in writing to the regional trade desk within 7 calendar days of confirmed delivery.
• Items must be returned in original condition — unaltered, unset, and with all original certification documents (GIA, IGI, GRS, HRD certificate as applicable).
• Returns are subject to a restocking review. Amstela reserves the right to assess each case individually based on item condition and market factors.
• Approved returns will be credited to the dealer's account or refunded via the original payment method within 10 business days of receipt and inspection.
• Return shipping costs are the responsibility of the dealer unless the return is due to a verified error on Amstela's part.

Outright returns are not accepted for: custom-cut or modified stones, coloured diamond lots agreed at negotiated trade price, or any item that has been set, processed, or resold.

3. Memo Arrangements

Memo goods are provided to verified dealer partners for client presentation purposes only. The following conditions apply to all memo transactions:

• Standard memo period: 7 business days from confirmed delivery. Extended memo periods (up to 21 days) are available upon prior written agreement with the account manager.
• Memo goods remain the property of Amstela until a confirmed purchase order is received and acknowledged in writing.
• The dealer is fully responsible for the safety, security, and insurance of all memo goods from the time of receipt until return or purchase confirmation.
• Memo goods must be returned via insured, traceable courier. Amstela does not accept liability for goods lost or damaged in transit back to our vaults.
• Memo goods may not be shown to more than one end-client simultaneously without written consent from the regional trade desk.
• Overdue memo returns may result in suspension of future memo privileges and/or invoicing at the agreed trade price.

4. Consignment Arrangements

Consignment is available exclusively to Gold and Platinum tier dealer partners. Terms are negotiated individually and confirmed in a separate consignment agreement. Key standard conditions include:

• Consignment periods are set at a minimum of 30 days and a maximum of 90 days per agreement.
• A consignment inventory report must be submitted to the Amstela trade desk on the 1st of each calendar month.
• All unsold consignment goods must be returned by the agreed end date or converted to outright purchase.
• Consignment goods must be insured for full replacement value at the dealer's expense, with Amstela noted as the loss payee.

5. Dispute Resolution

Any disputes regarding returns, memo items, or consignment goods should be raised in writing with the relevant regional trade desk within 5 business days of the event giving rise to the dispute. Amstela is committed to resolving trade disputes fairly and within 15 business days of receipt.

Unresolved disputes will be subject to arbitration under the rules of the Indian Council of Arbitration, with Mumbai as the seat of arbitration, unless an alternative jurisdiction has been agreed in writing.

6. Certification & Grading

All diamonds and gemstones supplied by Amstela are accompanied by certificates from recognised laboratories (GIA, IGI, HRD, GRS as applicable). In the event of a grading dispute:

• The dealer must retain the original certificate and return both the stone and certificate for re-verification.
• Amstela will arrange independent re-grading at our cost if the original grading is disputed within 30 days of delivery.
• Grading disputes after 30 days will be evaluated on a case-by-case basis.

7. Contact — Trade Desk

For all return requests, memo extensions, or trade policy queries, contact your designated regional trade desk or write to us at:

• Mumbai (HQ): mumbai@amstela.com
• Hong Kong: hk@amstela.com
• Dubai: dubai@amstela.com
• General Trade: trade@amstela.com

All return requests must be accompanied by the original invoice number and certificate number. Verbal returns or WhatsApp-only communications are not accepted as formal return notices.